The practice of offering existing cleaning clients upgraded or additional services beyond their current package, such as adding oven cleaning or carpet shampooing to a regular clean. Upselling increases average job value without the cost of acquiring a new client. Effective upselling relies on identifying client needs and timing offers around seasonal demand or service milestones.
Offering complementary services to existing clients that differ from their primary service — for example, offering windo...
Read definition →The mean revenue earned per cleaning job, calculated by dividing total revenue by the number of completed jobs. Tracking...
Read definition →The total revenue a cleaning business can expect from a single client over the entire duration of the relationship. CLV...
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